OSell: An e-sales Powerhouse

International e-business in Russia used to be hindered by time differences and communication problems. Thus, customer satisfaction was often reduced. In order to get through it, OSell hired a number of local salespeople that work to guide the customer through every step from the inquiry to product selection, from order to delivery. OSell established local warehouses as a unique business solution. Local warehouse enables local shipping, which means products purchased from OSell are directly dispatched from Russia.

By hiring a team of Russian local vendors, OSell penetrated the language peculiarities in the Russian market. Local company representatives guide clients throughout the entire buying process, starting from selecting products and finishing with payment and order receipt like in a supermarket.

OSell undertakes strict quality control. Each element is subjected to rigorous quality control before shipping. The company has also established a special system purchase return, which is regulated by local law, in order to allow customers to return and replace any defective product at no extra cost. Thus, clothes, shoes, bijouterie, household goods and many other items can be bought and resold in Russia together with OSell.

OSell service saves huge amounts of time and money for customers, vendors, dealers and local partners. Happy and loyal customers can add to a company's bottom line.