Automation Helps United Nations Relief and Works Agency (UNRWA) for Managing Multi-Region Operations

The Microfinance department at UNRWA wanted a highly scalable Lending Management solution to reengineer business processes, optimize infrastructure costs, improve credit control, reduce multi-currency losses and seamlessly comply with financial & regulatory guidelines. The solution was to be rolled out across four territories, namely West Bank, Hashemite Kingdom of Jordan, Gaza and Syria.

OMNIEnterprise has helped UNRWA to manage multi-entity, multi-currency and multi-lingual setup. It provides comprehensive functionality covering - Client Management, Credit scoring & Poverty indexing, Multiple Loan Types (individual, solidarity group lending, micro-enterprise, small enterprise, consumer, housing, women household, youth projects, poultry farming, making closets / furniture, support family income) Portfolio Management, Repayment, Collateral, Collection & Recovery, ABB, Remittances, PDC, Source of funds, GL, Fixed Assets, Reconciliation, Charges, Reports and Centralized BOD and EOD processes. The project offers one of the best case study of cloud based service delivery. The solution is hosted in Italy and the users from all 4 regions access it over secured internet connection.

Speaking on the occasion, Hani Cordiya, the Project Manager, stated, "We are confident to achieve our stated business objectives on implementation of InfrasoftTech's solution, which is to see improvement in operations and enhancement in productivity. InfrasoftTech has worked with us truly like partners for the entire duration of this project and we look forward to their continued support to us."

Ms. Jane Giacaman, Chief, Microfinance Operations at UNRWA, said, "It has been an important milestone for us to achieve complete automation of our operations in these regions. Beyond automation, the solution would help us streamline our processes. Having established a robust core platform, we now are looking to initiatives like offering savings products."

Mr. Hanuman Tripathi, Founder & Group Managing Director, InfrasoftTech, said, "We are very glad to see that our software platform is being used by UNRWA to better the lives of millions of people. It is an honour to have worked with a UN agency providing technology for a socially relevant cause. We thank UNRWA in supporting us to implement the software solution in some of the most challenging regions in the world today."

Harshada Deokar
Asst. Manager - Corporate Communications
Contact No - +91-22-6776 4000
Email: [email protected]
http://www.infrasofttech.com/BankingProducts.aspx