Bombardier rafforza il servizio di assistenza in Europa e celebra il primo anniversario del centro di assistenza di Schiphol
MONTREAL, QUEBEC- (Marketwire - 12 maggio 2011) - Rafforzando la capacità del proprio centro di assistenza esclusivo di Schiphol, ad Amsterdam, e fornendo ai propri clienti un supporto Aircraft-On-Ground (AOG) potenziato in Europa, Bombardier Aerospace ha oggi inequivocabilmente dimostrato il proprio impegno nella creazione di una delle più complete reti di assistenza e manutenzione del settore.
Dopo aver celebrato il primo anniversario di attività per il centro di assistenza di Schiphol lo scorso 1º maggio, Bombardier presto offrirà ai clienti del settore dell'aviazione commerciale una maggiore flessibilità per la programmazione degli interventi di manutenzione, sia leggeri che pesanti, introducendo turni di lavoro e incrementando l'organico del 30% nel 2011. In addition, the facility will extend its capabilities to include Challenger 850 aircraft and expand its expertise in interior refurbishment for all Bombardier business jets later this year. The Schiphol Service Centre offers 4,240 sq. meters (45,639 sq. feet) of hangar space and currently staffs 50 employees.
"We are thrilled to celebrate the success of the Schiphol Service Centre, as it underscores our commitment to expand our service and maintenance expertise outside of our traditional North-American market," said Michael McQuay, President, Bombardier Aircraft Service Centres. "We are eagerly looking forward to boosting our capabilities and supporting to our customer base in Europe."
As such, the company is strengthening its capacity to provide AOG support in Europe and the Commonwealth of Independent States (CIS) by increasing staffing of its Mobile Response Team (MRT) by 30 per cent. Currently, six EASA-licensed technical and maintenance experts, based in Belfast, Northern Ireland, are available around the clock to perform AOG maintenance in the region. Bombardier will add two more engineers by July 2011.
Bombardier's MRT works closely with the company's PartsExpress airborne parts delivery service, launched in the U.S. in 2007 and in Europe in 2009. Since January 2011, PartsExpress has performed 28 flights.
More than 580 Bombardier business jets are based in Europe and the CIS countries.
"With these ongoing investments, our goal is to raise the bar for customer services to better support our customers, both in Europe and worldwide," said James Hoblyn, President, Customer Services & Specialized and Amphibious Aircraft, Bombardier Aerospace.
In the past six months, Bombardier has launched a series of bold initiatives to drive its service and support to the next level.
-- Airborne parts delivery service based in Dubai
Bombardier opened a new Regional Support Office (RSO) in Dubai and
expanded its PartsExpress service into the Middle East, parts of Asia
-- Expansion in China and Latin America
Bombardier inaugurated a new RSO and parts depot in Hong Kong, and named
STAECO, in Jinan, a new Line Maintenance Facility (LMF). Service
capabilities were also boosted in Latin America, with Mexico's Aerovitro
S.A. appointed an Authorized Service Facility for Challenger 300 and
Challenger 604/605 aircraft and Aviacion Atlantico Sur S.A. in Argentina
as an LMF for Challenger 604/605 aircraft.
-- Groundbreaking Parts Satisfaction Guarantee
Bombardier launched a Parts Satisfaction Guarantee, setting high
standards on parts performance and accountability. Shipping, labour and
restocking charges are waived in applicable situations.
About the Bombardier Aircraft Service Centre Network
Bombardier's Service Centres are complemented by an extensive network of 52 Authorized Service Facilities (ASFs) and AOG Line Maintenance Facilities (LMFs) (including 47 for business aircraft and five for commercial airliners) located in 26 countries and six continents around the world.
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com or follow us on Twitter @BombardierInc.
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Bombardier, Challenger 300, Challenger 604, Challenger 605, Challenger 850 and PartsExpress are trademarks of Bombardier Inc. or its subsidiaries.
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