Genesys and 451 Research Analyst Sheryl Kingstone to Discuss Latest Employee Engagement Strategies that Drive Exceptional Customer Experiences

FRIMLEY, England, Oct. 25, 2016 /PRNewswire/ -- Genesys® (www.genesys.com/uk), the market leader in omnichannel customer experience and contact centre solutions, is hosting a live webinarNovember 2 and 3 on best practices for achieving an engaged workforce and, in turn, happier customers.

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Presenting this one-hour interactive discussion is Sheryl Kingstone of 451 Research, who is an expert in the space focused on improving customer and employee experiences across all interaction channels. Together with Genesys, Ms. Kingstone will reveal how new dynamics and uber-connected consumers are driving the evolution of traditional workforce optimisation models to stronger employee engagement strategies and how engaged employees ultimately increase customer loyalty.

"The digital experience is the new heart of customer and employee engagement. It has evolved to incorporate multiple, rapidly increasing digital channels and touchpoints," said Sheryl Kingstone, Research Director of Business Applications at 451 Research. "Employees are changing, and so are the tools that assist them in navigating the new empowered customer journey. New technologies help contact centers become more agile while providing true automation of intelligent decision-making in real time. Businesses can use such real-time intelligence to guide the workforce and improve problem resolution."

About Genesys
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact centre interactions per year in the cloud and on-premises. For more information visit www.genesys.com/uk.

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Media Contacts
Lucille Needham
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Neil Thomas   
H+K Strategies for Genesys
[email protected]  
0207 413 3000