Customer Contact Expo Opens Doors Tomorrow at London Olympia
Being held at London Olympia, the show floor is packed with a wide range of suppliers from the industry, including the Expo's headline sponsor, Interactive Intelligence. The level of activity planned is phenomenal and should make it easy for visitors to engage with company representatives. For a full list of companies that will be exhibiting, check out the directory.
Some companies to look out for include:
Next door, there will also be 140 leading suppliers at eCommerce Expo with products, services and knowledge spanning key areas as: payments & security, delivery & logistics, digital platforms and marketing.
Helen Curl, Exhibition Director, UBM Live said: "What a fantastic expo this is going to be! We are really proud that our exhibitors understand that exhibitions need to be interactive and engaging and by all accounts, the show floor is going to be really buzzing."
For the 1st time ever, the Conference at Customer Contact Expo, the longest running conference to serve the market, is free to attend. Sponsored by Voiance and Salesforce.com, it is divided into 3 streams and will include 2 days of presentations and case studies from companies such as: Wowcher, Talk Talk, Salesforce.com, E.ON and Interactive Intelligence. They will be covering some hot topics such as the future of the contact centre, multi-lingual service, and connecting ecommerce with customer service. One of the key features is the Customer Service Excellence Arena, which is sponsored by Nexidia and will feature: Royal Mail, UCAS, Deloitte Digital, Mothercare, Home Retail Group and Aviva.
There are also three additional presentation theatres that give bite-sized introductions to the latest products:
There is a stunning variety of high-level speakers and case studies featuring in the theatres from Marks & Spencer, BT, BSkyB, Cisco, Salesforce.com, Zendesk, Monarch, Genesys, and Barclays Wealth.
The Expo will be offering a fantastic amount of networking opportunities. There is a hosted buyers programme available onsite that is sponsored by Nuance, who are also sponsoring the VIP lounge. There is also the networking bar and the Party in The Cloud at Kensington Roof Gardens, which are being sponsored by NewVoiceMedia.
As a part of its aim to have sustainability at the core of all activities, this year Customer Contact Expo is striving to attain ISO 20121 standard for Sustainable Event Management. The event team has been looking at the environment, community and economic sides of sustainability with the aim of ensuring that Customer Contact Expo leaves a positive legacy behind.
About UBM Live:
UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets. Through premier brands such as MD&M, CPhI, IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.
For more information and to register for free, please visit http://live.callcentre.co.uk/expo_home/
Don't forget to register for your media pass. Please click HERE and submit your details.
