What Does the Future Hold for Automotive Parts Retailing & Service?
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Digitization, new business models, disruptive technologies, and the emergence of non-traditional automotive participants are revolutionizing the way parts will be sold and service will be delivered in the near future. This briefing will investigate the disruptive forces and trends at play and will look at how they will transform key factors that influence and drive the automotive aftermarket (e.g. - geography: urban/rural stores; customers: women drivers, Generation Y; technology: augmented reality, big data).
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This presentation appeals to OEMs, parts suppliers, distributors, retailers, dealer groups, and service providers. However, since the future of the aftermarket will open the industry to new types of participants, this presentation will also appeal to investment, finance companies and technology companies (information technology, telematics, and design).
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"Connected technologies will create new ways to sell to and access customers," said Frost & Sullivan Automotive & Transportation Industry Principal Kumar Saha. "Distribution and service networks will become more dynamic, service formats will be more flexible, and the overall aftermarket experience will become distinctly omnichannel. Also, competition will intensify as non-traditional players challenge and dismantle entrenched aftermarket business models."
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Jennifer Carson
Frost & Sullivan
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