ICT Adoption in Retail Sector Set to Accelerate, Projected to Grow at 10.3% CAGR by 2030

The Next Growth Frontier for ICT Vendors in Retail

Retailers worldwide are undergoing a massive technology transformation to meet the expectations of digitally empowered consumers. ICT domains - such as CX & MarTech, Commerce Platforms, Analytics & AI, Communication & Collaboration, Supply Chain Management, and Cloud & Application Development - are being rapidly adopted to enhance customer experiences, optimize operations, enable hyper-personalization, and ensure inventory agility across physical and digital channels. From ecommerce platforms and POS modernization to AI-based product recommendations and predictive supply chains, ICT adoption is now a strategic imperative for retail success.

According to Umang Thakur, Vice President - Research & Principal Analyst at QKS Group, "Retailers are no longer just sellers - they are digital ecosystems. ICT solutions are enabling seamless omnichannel journeys, real-time personalization, and operational efficiency. Vendors that deliver scalable, intelligent, and integrated technologies will define the next generation of retail growth."

Key Market Insights from QKS Group's Report

Market Leaders & Competitive Landscape

The report includes top ICT vendors enabling digital transformation in the Retail industry, including Salesforce, Adobe, SAP, Oracle, Microsoft, Google Cloud, AWS, Shopify, Salesforce Commerce Cloud, IBM, Infosys, Zebra Technologies, Manhattan Associates, Sprinklr, Algolia, BigCommerce, Sitecore, Snowflake, Zoho, and Medallia.

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Why This Matters for Retail Sector Vendors?

For business leaders shaping the future of retail, these insights offer a critical lens into how ICT is redefining consumer engagement, fulfillment models, and operational intelligence. As the industry shifts toward seamless omnichannel ecosystems, ICT vendors must provide platforms that support agile merchandising, real-time analytics, last-mile efficiency, and immersive digital experiences. Long-term value will be driven by innovation, scalability, and the ability to personalize at scale across regions.

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About QKS Group 

QKS Group, formerly Quadrant Knowledge Solutions, is a leading global advisory and research firm, dedicated to empowering technology innovators to accelerate their growth journeys and enable technology adopters to achieve their digital transformation objectives.

To gain access to the full market insights, growth forecasts, and competitive analysis, Connect:
Shraddha Roy 
PR & Media Relations
QKS Group
Regus Business Center
35 Village Road, Suite 100,
Middleton Massachusetts 01949
United States
Email: [email protected]

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