Omdia: No dominant chatbot players on the horizon
Omdia notes other market trends shaping the trajectory for Chatbots/VDAs, including demand for increasingly sophisticated roles for chatbots, the rising importance of BPOs and SIs in the ecosystem and the legitimacy of messaging channels. "Chatbots & Virtual Digital Assistants 2022: Market Trajectory, Forecasts", examines all these issues and more. The report will help readers understand the rapidly shifting enterprise Chatbot/VDA market landscape by identifying key drivers and barriers, market trends, the dominant use cases, who the key players are, why they are so key, and what they see in the marketplace. It provides forecasts for Chatbot/VDA spend through 2026 with analysis by verticals and regions.
Mark Beccue and a team of Omdia analysts will be presenting and debating a wide range of upcoming IoT, AI and Quantum Computing issues and trends at The AI Summit & IoT World Austin, co-located with the Quantum Computing Summit 2-3 November 2022. Register for a media pass or request an analyst briefing here.
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Omdia, part of Informa Tech, is a technology research and advisory group. Our deep knowledge of tech markets combined with our actionable insights empower organizations to make smart growth decisions. To learn more, visit www.omdia.com.
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