Aakrit Vaish, Co-founder and CEO at Haptik said, "We received an ecstatic market response when Haptik first entered the region last year. Given the number of companies that are digitally transforming their CX, it is a strategic market for us. Intelligent Virtual assistants are a must-have for businesses who genuinely care about their customers' experiences and Haptik unleashes exponential ROI year-on-year for them."
"We already have the best-in-class technology that customers love as it always exceeds the expected ROI. My main goal at Haptik is to ensure mutual success for our customers, partners and investors. In 2021-22, as we expand our offerings, reach and partner distribution, Haptik will take Conversational AI to the next level," added Anila Rao.
Haptik enables better user experiences over chat, email and voice while saving costs and increasing revenue for clients like Zurich Insurance, StarHub, Whirlpool, Vantage FX and more.
Key offerings of Haptik includes:
Haptik recently launched two new products - Email Assistants, to automate and optimize CX via email support & Conversational IVR to bring Voice AI into Call centers to enable hassle-free omnichannel customer journeys.
Part of $65 billion Internet conglomerate Reliance Jio Platforms, Haptik is one of the world's largest Conversational AI companies, having reached over 100Mn devices, and processed over 3Bn conversations. Haptik is featured as a leader in the category across many platforms including Gartner, G2 Crowd, AI Time Journal, Opus Research & more. For more information visit: https://haptik.ai
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