Atento CEO, Dimitrius Oliveira Named Among Top 25 Most Influential Consulting Leaders of 2024

Atento's technology-driven consulting methodology leverages market analysis, customer journey mapping, touchpoint evaluation, and a collaborative assessment of CX ecosystems with key partners. These insights enable the creation of customized transformation roadmaps tailored to client needs, driving sustainable revenue growth and operational excellence. Atento's technology-driven consulting methodology leverages market analysis, customer journey mapping, touchpoint evaluation, and a...
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Atento's technology-driven consulting methodology leverages market analysis, customer journey mapping, touchpoint evaluation, and a collaborative assessment of CX ecosystems with key partners. These insights enable the creation of customized transformation roadmaps tailored to client needs, driving sustainable revenue growth and operational excellence.

Atento has also expanded its partnership ecosystem with leading technology companies, including Google, Microsoft, and Tech Mahindra, prioritizing AI and automation as catalysts for digital transformation. The company's commitment to innovation is underscored by its ISO 56002 certification in innovation management - renewed for the fourth consecutive year, a first in the industry.

Oliveira's leadership has also navigated complex challenges, such as transitioning 40,000 employees to remote work during the pandemic and successfully restructuring Atento's finances in 2023. These efforts reinforce his reputation as a leader capable of steering the company through disruption while accelerating transformation and innovation.

The Consulting Report's recognition highlights Atento's dedication to CX excellence and its role as a key strategic partner for businesses seeking to transform customer relationships and enhance business outcomes in an increasingly dynamic and competitive global market.

Read the full ranking and insights here.

Atento CEO, Dimitrius Oliveira Named Among Top 25 Most Influential Consulting Leaders of 2024

Acerca de Atento

Atento is the largest provider of customer relationship management and business process outsourcing (CRM/BTO) services in Latin America and one of the leading providers worldwide. Atento is also one of the top nearshoring CRM BTO service providers for companies operating in the United States. Since 1999, the company has expanded its business model to 17 countries, employing approximately 110,000 people. Serving over 400 clients, Atento offers a wide range of CRM BTO services across multiple channels. Most of its clients are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail, and public administration sectors. In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan, and ISG.Forbes recognized Atento as one of the 100 Best Companies to Work for in Spain in 2023, while Great Place to Work® has consistently ranked Atento among the Top 25 Best Companies to Work for Worldwide. Additionally, Atento was the first company in the sector globally to achieve ISO 56002 Innovation Management Certification, which it has maintained for four consecutive years.

For more information, visit www.atento.com.

 

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