Casino Guru Recovered $765,000 for Mistreated Players in 2021's First Quarter

Another victory was the recovery of $765,000 to wronged or mistreated players via their complaint resolution center. First launched in August 2019, the center monthly attracts hundreds of players looking to voice their concerns and complaints about specific casinos. Another victory was the recovery of$765,000to wronged or mistreated playersvia their  complaint resolution center. First launched inAugust 2019, the center monthly attracts hundreds of players looking to voice their...

LONDON, 26/04/2021 (informazione.it - comunicati stampa - varie)

via their complaint resolution center. First launched in August 2019 , the center monthly attracts hundreds of players looking to voice their concerns and complaints about specific casinos.

This statistic excludes cases that have been rejected, amounting for 57% of all complaints received this year. Reasons for rejection include lacking evidence, unjustified complaints, or player unresponsiveness, which was responsible for 37% of all rejections. 

But the team's efforts do not end at player help. They also search misleading or predatory clauses in online casinos' Terms & Conditions agreements and intervene where possible. To this day, they have successfully .

Matej Novota , the Complaint Resolution Center lead, says this about his team's efforts:

Matej explains the success of the complaint resolution center:

But this is just the start. Casino Guru will continue in helping to improve the online gambling industry, using its position on the market to build even better experiences for everyone.

Logo: https://mma.prnewswire.com/media/1495263/CasinoGuru.jpg

Media contact: Daniela Kianicova, daniela@casino.guru