Mobileum Integrates CEM Solutions with IBM Now Factory

IBM's Now Factory solution delivers near real-time insights to mobile operators by analyzing massive quantities of network and business data in real-time, to help manage negative experiences and network outages, and at the same time help drive new revenue opportunities. Mobileum will bring its carrier-grade telecom solutions delivery experience across 617 networks in over 170 countries to the Now Factory solution.  

"IBM's work with Mobileum deepens our ability to provide mobile operators with actionable analytic insights that significantly improve the customer experience. The combination of IBM's capability with Now Factory, combined with Mobileum's deep expertise, can accelerate our clients' success," Alistair Rennie , GM, Solutions, IBM Analytics.

Mobileum resources trained and certified at IBM's Center of Excellence for CEM and Analytics will help deploy, manage and support the solution with assistance from IBM's support structure established for Now Factory.

"Most CEM solutions stop at detection of probable cause of experience degradation, while Mobileum's 'action' solutions can help fix those root-causes and that will be our value-add to Now Factory," said Bobby Srinivasan , COO of Mobileum.

Nilanjan Ray , Senior Director of Marketing
Tel: +91-973-997-0225
nilanjan.ray@mobileum.com