3CLogic Achieves Over 30% Growth in 2024, Fueled by Expanding ServiceNow Customer Adoption Across IT, Customer Support, and HR Services

3CLogic's continued growth is the outcome of an ongoing market shift as organizations extend their use of ServiceNow beyond IT Service Management (ITSM) and into broader service domains, including Customer Support (CSM), HealthCare and Life Sciences (HCLS), Public Sector Delivery Services (PSDS), and Human Resources (HRSD). At a time when traditional CRM and CCaaS platforms are increasingly encroaching on each other's spaces, the partnership between 3CLogic and ServiceNow delivers a centralized CX/EX platform that integrates AI-powered contact center capabilities with ServiceNow's IT, customer, and employee workflows. This transformational approach eliminates redundant tasks, simplifies workflows, and enhances operational efficiencies, enabling enterprises to deliver consistent, personalized service across all channels — without the complexity of managing multiple systems.

"2024 has been a pivotal year for us as we've seen ServiceNow customers expanding the reach of our solution into multiple business units, including customer support and HR services," says Denis Seynhaeve, CEO of 3CLogic. "This shift reflects a growing demand for an integrated, future-proof platform that drives smarter, more efficient interactions across the entire service landscape. By combining ServiceNow's powerful digital platform with our AI-powered contact center, we deliver value that disrupts the traditional contact center model."

Expanding Beyond IT: 3CLogic's Role in Customer Support and HR Services
With 3CLogic's intelligent contact center solution, businesses can seamlessly connect front- and back-office operations through a centralized platform to deliver a streamlined, omnichannel experience while optimizing existing and future investments in ServiceNow. The innovative approach leverages 3CLogic's AI and automation capabilities, including Generative AI, Conversational AI, Natural Language Understanding (NLU), real-time transcription, intelligent workflows, and AI-powered analytics in combination with ServiceNow (i.e., single data model, Now Assist, etc.) to automate repetitive tasks, reduce service delivery times, and enhance both employee and customer experiences. Resulting outcomes include:

Enterprise Success Stories: Expanding the Reach of 3CLogic and ServiceNow
The growing adoption of 3CLogic's platform among ServiceNow customers in 2024 is evident across a range of industries:

As part of its continued growth, 3CLogic has significantly expanded its team in the U.S. and Europe. This expansion includes new hires across key functions, including sales, customer support, and product development, to support the increasing demand for its AI-driven contact center solutions.

For more information on how 3CLogic is helping enterprises leverage ServiceNow for unified IT, customer support, and HR services, please contact [email protected].

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.  For more information, please visit www.3clogic.com.

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