PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

Key features of the new Agent Studio include:

"It's exciting to introduce the latest iteration of Agent Studio, because it represents a significant leap forward in our mission to empower businesses with the transformative potential of generative AI," said Shawn Wen, CTO and CTO for PolyAI. "This is a product our customers love for its ease of use and clarity of business impact, and that our engineers adore for its versatility in every use case. Agent Studio is not just about automating tasks; it's about enabling true AI-driven renaissance for customer service, with the safety, visibility, and control that enterprises exploring generative AI solutions require – now more than ever."

On scalability, Wen continues, "Our proprietary models powering Agent Studio present immediate advantages to our enterprise clients. For example, word error rates are greatly reduced using our in-house ASR and conversational LLM. In a contact center where customers spend more than two minutes on a call, this will drastically reduce or eliminate AI hallucinations common with other providers and off-the-shelf models."

"Travel is a difficult industry and voice is a really tough problem to solve for in customer care. PolyAI helps us to scale voice support to 100% of our B2C and B2B customers," Jo Lai is the Head of Customer Experience at travel platform Hopper, as well as an early adopter of PolyAI Agent Studio: "It's reassuring knowing that we can use Agent Studio to build and fine tune our voice assistant to meet a variety of different language and branding needs for both Hopper travelers and our Hopper Technology Solutions' B2B customers."

PolyAI Agent Studio is available now, worldwide. For more information, visit https://poly.ai/agent-studio.

About PolyAI

PolyAI is the leading vendor of enterprise AI agents for customer service. Their systems resolve millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person. Enterprises deploy AI agents to automate the majority of their calls, eliminate waiting times and free up live staff to focus on extremely complex calls and edge cases. As a result, they see improved customer satisfaction and operational efficiency.

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